I continue to struggle with GOTRAX's customer support team. Then plug your charger cable into both ends and leave it overnight. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. The GMAX is one of our most powerful electric scooters to date. I am on the hook to pay for shipping to send back their poorly made products. Press Power Button once again to power on . It was the front wheel so more difficult, cost 40 for replacement. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If the wheel spins only when the battery charger is plugged into the scooter then the . bay_blade2000 3 yr. ago That's not what I am saying at all. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Include an image for extra impact. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 21E, 22E, 25E, and 30E - Replace console to fix error code. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. It is possible to check the voltage of your battery using a voltmeter. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Disconnect the brake lever switch connector from the speed controller. I cant find anyone who sells them including the gotrax website, acisneros0873 - Find low everyday prices and buy online for delivery or in-store pick-up. Only tools required are the 4mm Allen wrench and a set of pliers. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Here is a link to find the manual for your Gotrax hoverboard. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. No. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. These codes will pop up over your console's display when there are issues within your electric scooter. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Gotrax Hoverboard Troubleshooting - besteride.com Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website . You may need a replacement battery if your current one is faulty or has sustained physical damage. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. As you can see here I was able to do it with my fingers. Scooter Does Not Run : ElectricScooterParts.com Support Reddit and its partners use cookies and similar technologies to provide you with a better experience. In removed the old handle bar and battery and installed new one. They cannot show error codes. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. So frustrating. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Create an account to follow your favorite communities and start taking part in conversations. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. After rare 'F' rating from BBB, electric scooter company GoTrax responds If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. . Front wheel cover scraping wheel - easy fix but annoying. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Further, the locking pin is completely . One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Home. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. For further repair and troubleshooting help please visit our repair help area. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. You may want to check your fuse box to see if any fuses are blown. Now i have error code 30! Beeping can also indicate uneven pressure on the hoverboard sensors. The speed of the GKS kids scooter is locked at a safe but fun 10mph. 110 0 obj <> endobj xref If your Gotrax hoverboard will not turn back on you are experiencing an issue. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Reattach the console/head unit by sliding it back into place. I have had it for over a month now and have had zero problems with it. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Contact: kevin@ocproscooters.com or text: 714-420-1311. Now you are finished and ready to test your work. 0000256654 00000 n I was super encouraged as the handle bar looks a little different from the original version I received, better. Beeping can also indicate uneven pressure on the hoverboard sensors. Yes Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Include an image for extra impact. Took 8 business days to fix (total of 11 calendar days). Its possible the quality slipped with the V2, but they are basically the same scooter. Gotrax has also added a longer battery life. Include an image for extra impact. So, 3 hours for 4 bars = 45 mins of charging time per bar. Gotrax Troubleshooting Archives - besteride.com Back wheel cover scraping tire. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Electric scooter throttle not working - How to fix it - Thescooterguide We appreciate you customer service and willingness to do the right thing! 110 20 Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Make sure all connections are secure and there arent any exposed wires or noticeable burns. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Watch out world! How to restore default settings on GOTRAX GXL V2. Gotrax recommends 3-4 hours for charging time. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Looking For The Best Lock For An Electric Scooter? Scooter is in the dumpster. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Do you think most of the lower-priced scooters are having these problems? Of course, with any new or growing technology there are often hiccups along the way. I didn't realize my tires were about half the recommended psi. Turn the key or power switch on and engage the throttle all of the way. - Easy fix. To power the scooter off, press and hold the red button for 5 seconds. You can recalibrate your Gotrax hoverboard by following the instructions above. There are many possible reasons why your Gotrax hoverboard is not balancing. Is a fire hazard. This is telling you the charger is working. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. When the battery is fully charged it will change from red to green. GoTrax - GMAX Electric Scooter. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. 20 MPH Max speed and durable 10 . Once you ensure the position is correct, gently slide the pack into the tiller. Brand new battery not holding charge. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Fix Water Leaking From Air Conditioner. Kid really loved the speedometer and the cruise control feature! This issue is new and is being looked at now.. I'll monitor the post to see if these are isolated or widespread. These are as follows. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. E5 - Replace controller / replace entire product. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Will this problem come back? Gotrax gxl v2 won't power on : r/ElectricScooters - reddit I also have a V1 and no issues. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Post adapter arcing when plugged in. If damaged do not proceed. E07 - Replace Motor or Motor Wheel Assembly. 0000006755 00000 n If there is, youll need to buy another one and replace it. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Its possible that you got a defective battery. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Yes, you read that right. Bolts provided are rusted - poor quality control. New comments cannot be posted and votes cannot be cast. When you plug your charger into the wall, the indicator light will turn green. 0000013506 00000 n Motor stutters with rapid jerking and wont go.. possible motor failure. Check Out Our Guide! Recommended rider age . Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Next, check to see if there is any damage to either end of your scooters charging cable. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues For example, only standing with one foot on your hoverboard can cause some models to beep. This is the best method to factory reset GOTRAX GXL V2. We check over 250 million products every day for the best prices. Circuit breakers are usually on the outside of the scooter. Pressing on button does not illuminate the display nor does the throttle have power. 0000047449 00000 n GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit Codes often have simple solutions and we are here to assist. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. 0000002987 00000 n Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). - Very dangerous as you can be cruising along and the motor completely shuts off. Back fender completely broken off, bottom screw plate snapped. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. We show a quick view. GoTrax GKX electric scooter | Tom's Guide Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. My GoTrax (about 5 months old) started acting weird today. This is an internal issue and the bike should be sent back for repair. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Down a hill I got up to 19 mph on the speedometer. You will see the LED lights start to flash. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. You can now turn your hoverboard back on.*. *You may need to perform a recalibration up to three times to fix your issue. I finally received the replacement parts. Frequently Asked Questions - GOTRAX Official Site All night charging leads to 15 minutes of riding. 0000000696 00000 n I will come back and edit the post if I experience anything that you've listed. Take off the console and pull out the battery, checking all the connections. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. The console on the scooter displays speed in MPH, battery life, and headlight. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 0000008779 00000 n GoTrax V2 Not Working. Entice customers to sign up for your mailing list with discounts or exclusive offers. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! 0000003486 00000 n Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Can't get the scooter to start. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. The BBB's grade of "F" still . You can recalibrate your Gotrax hoverboard by following the instructions above. %PDF-1.4 % Took 8 business days to fix (total of 11 calendar days). The odometer illumination was bright. GOTRAX - F5 Electric Bike If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Scary at first. Of course, with any new or growing technology there are often hiccups along the way. Take care of your ride so it can take care of you. $799.00. Odometer not working. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. If it is hard to install, stop and inspect the consoles pins under the head unit. As an Amazon Associate I earn from qualifying purchases. 51 4.7 out of 5 Stars. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Of course, you could also have an issue with your battery. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Weight: 17 pounds. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. A fully charged battery will have between 36 and 42 volts. Entice customers to sign up for your mailing list with discounts or exclusive offers. This was fixed with the company sending a replacement tire. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. When the battery is fully charged it will change from red to green. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. It's a 36V 6 Ah battery that offers higher performance. This is a few specific actions that act as a reset for your board and can fix many common issues. In this video we take a look inside a GoTrax G2 Scooter. The motor would sometimes "sputter" (not engage) when you push down the throttle. Once you ensure the position is correct, gently slide the pack into the tiller. Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Looking For The Best Lock For An Electric Scooter? 0000006275 00000 n There are many possible reasons why your Gotrax hoverboard is not balancing. Reply, Took mine to the local bike shop. Using caution, grab the top of the battery and begin to lift it out of the tiller. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Press J to jump to the feed. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. In this video we take a look inside a GoTrax G2 Scooter. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. This scooter is giving a E3 Error code and the manual simply states to replace the console. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Not much help really. Find your product below and click the link to be directed to the specific information for troubleshooting. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Mine out of the box has this metal grinding sound coming from the back. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Apr 15, 2021 The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If that doesn't work, email support. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Set the battery to the side for disposal. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Gotrax Apex Pro Commuting Electric Scooter - Black : Target PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts Turns on but shows zeros no matter what. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. If you have done these things, but are still having trouble, please contact customer service. Cruise control automatically goes on every time when riding. Please contact our customer service team if you are experiencing problems or need more detailed information. Visit the Gotrax . It will display all specifications more visibly. What did the brake pad rubbing sound like? will respond to the email but the response itself is not helpful). Make sure the petals are level with each other and on a flat surface. Thank you GoTRAX for fixing my 7 year olds birthday gift! In addition, I now have the old lithium ion battery I need to figure out how to dispose. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Entice customers to sign up for your mailing list with discounts or exclusive offers. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Max speed: 7.5 MPH. But when I press the throttle, nothing happens. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Gotrax GXL v2 problem : r/ElectricScooters - reddit Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle.
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