I always encourage our members to use those photos! Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. They claim they are not responsible for damage during shipment, and imply that I lost the part. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Some business equipment categories that may be covered by the. where! Select your reason for closing the return from the dropdown, and add details if you want to. If the buyer is responsible, choose your return address from the dropdown menu. What Do You Do? Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. They will just accept that they are not covered and walk away. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. We'll automatically close a return request if there's been no activity. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. You dont need a special printer or self-adhesive labels when printing return shipping labels. This is a good option for low-value items. In most cases this is true. Holiday shipping is now in full swing, check out these helpful shipping tips! This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Do not give a refund without getting the item back! And this is my fault? You can't deduct the original shipping cost from any refund amount. Why didn't you check the size before ordering? 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Were not perfect and we can make mistakes. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. eBay gives this MBG for Australian and International buyers, however . Your item didn't match the listing, or it arrived faulty or damaged. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. The best option for you is to send a Return label, at your expense. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Choose the item above to start resolving a return. EBay gives you the opportunity to add 12 photos to your listing. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). So having a returns policy can give you a competitive advantage. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Just go to the ResolutionCenter and let us know. You have 3 business days to respond to the request and resolve the buyer's issue. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. For more information, see our Condition of returned items policy. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Your eBay buyer claimed the item was not as described. And dont waste time taking packaging pictures ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. You do not have to be in a hurry when you receive the item to refund them. This is a good option for low-value items. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Your email address will not be published. Something went wrong. Why was my refund less than the amount I paid? It shouldnt be like this, I know. I have learned that none of my items are shipped without insurance. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. See our page on. Check the seller's return policy in the listing to see who is responsible for return shipping costs. 07-05-2020 How long should I give a seller to fix the problem before I contact eBay? See our Partial refund guidelines for more details. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Tune into our last eBay for Business podcast episode of 2022! If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. - edited However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. My second reason for taking photographs of the items I ship? You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Some business equipment categories that may be covered by the. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. See ourpartial refund guidelines. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. The eBay Money Back Guarantee is not a product warranty. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. I don't plan on stopping any time soon. Select. This months episode of the eBay Seller Spotlight podcast is live! It is in the return interface, as the seller reports a buyer for being a bad buyer. (2) One does not activate this seller protection by calling customer service. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Ebay sides with buyers in not as described claims. This happens more often than not. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Youll receive the return shipping label credit on your monthly invoice. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It may only be used to recoup losses when an item is returned used or damaged. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. This is how it is and one of the risks of doing business on eBay. Take great pictures! You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. You do not have to offer returns or refunds on your items either. When you create and turn on return rules, you agree to the eBay Returns Terms. Sellers accept the majority of the risk when choosing to sell here. Learn more about our signature confirmation requirements. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. I'd really like another option. Read our most popular questions and answers about handling return requests from your buyers. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Another measure to cover yourself in the rare instance you get a return request. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. The condition of the returned item is important, so repack it carefully. You believe that it was exactly as described. I try to get them to give me the reason for the return. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. I sent him a message apologizing and requesting more information and photographs of the damage. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If we're asked to step in to help, we may ask the buyer to return the item to you. If you've sold on ebay long enough you've had this happen. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. For more details, please see our Condition of returned items policy. moment, Oh, Ship! Accept the return:The buyer will send the item back to you for a full refund. Good luck and sorry you encountered this circumstance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So would all sellers. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Refunds go back to your original payment method and are typically available within 3-5 business days. Send a message to the customer to solve the problem. But it is. If youre a reseller in 2023, you can find deals on items in many places. Make a point to take action on your listings to avoid unwanted returns. Honestly, this is one of those lessons I have had to learn the hard way. What if the seller doesn't offer returns? Ready to start making a good side income from flipping? If it is a lame reason (and sometimes it is! Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Here you can discuss all things shipping with other members. I used to send out many of my items without insurance! If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. If your item hasnt arrived, or isnt as described,let the seller know. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. View cart for details. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Offer customers 30 day refund policy because EBay is always going to side with customers. Spread the word, we know how to break the . 2. If the problem is small, I take advantage of the eBay partial refund policy. 2022 Flea Market Flipper. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? I have been selling on eBay for 23 years and I do not accept returns and never have. Escalate to eBay if you don't reach a resolution within 3 business days. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Having an accurate listing description is so important, especially if you are selling used items like I am. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Depending on your return policy, this may or may not include the original shipping cost. . As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Offer a replacement item. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return.
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