You are viewing the PayPal Community Archives. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I contacted PayPal on your behalf. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Closed paypal caes can not be reopened link. This content may be old or outdated. It seems to me that all this has gone too fast. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. and our I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. In case history it says, closed by PayPal . Follow the below instructions to handle PayPal dispute as a seller. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. Click Close this dispute. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! Its not just the swiftness of PayPals verdict thats troubling. PayPal Reviews. How to Respond to a PayPal Dispute. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. For more information, please see our This will show you the details of the transaction like below. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. We use intelligent software that helps us maintain the integrity . Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. Leave the Archive. . Chargeback: Buyer contacts their card issuer and requests a refund. How do bogus charges show up on your PayPal account? I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). You need that kind of documentation to prove that these were not legitimate charges. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. Once a case is closed,itcantbereopened orescalatedto a claim. PayPal claims it thoroughly reviewed your claim for unauthorized account use. Something needs done as i am obviously not the only person. About a month ago, I needed a motion activated s. No exceptions will be accepted. By browsing this website, you consent to the use of cookies. Can I reopen a closed case? Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. Item needs re stringing. No explanation, no bill, nothing. Paid out of my bank account, not via card. The most common answer is to telephone PayPal support. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . Its the certainty. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. We require contact information to ensure our reviewers are real. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! How did you fund the payment? Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. The follow-up emails are no more . Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. Because there is no buyers protection option available if you transfer money as a friend. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. How do I . Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. You are viewing the PayPal Community Archives. So Im totally confused, no clue what to do next or what's happened to my $500. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? Saleh Tavassoli, Berlin. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. PRESTO refunds are sent using Interac e-Transfer or direct deposit. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. There is a lot of confusion from people in regards to eBay and PayPal disputes. mercy doctors near strasbourg. i purchased a graphics card for my son on 12th April for 383. A review of your . Roma II massage table is ideal for students to use in the classroom or on the move. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. In this case, you may find the gas station puts a hold on your funds to the value of $125. Once a case is closed, it can't be reopened or escalated to a claim. This content may be old or outdated. Was this ever solved? If the seller does respond, PayPal will work to evaluate the information provided and determine the . Cookie Notice This means that PayPal will step in to review the case and decide whether a refund should be paid. What is the issue? I had not. Choose the dispute you wish to appeal and click on 'Appeal Button.'. Separately, I contacted PayPal on your behalf. They have stopped responding to me on twitter so currently on here again waiting for a response. If we're already reviewing your claim, you'll see . Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. When I spoke to the agent he said, the payment cant be returned to my card. Request a Paypal refund correctly and get your money back FAST! How to cancel a paypal transaction frommybank account. It is not what they offer. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. For more information, please see our You could have appealed your case to someone higher up at PayPal. The agent told me, the cased had been closed as "for an item not received". But no refund, no email no nothing from Paypal. Contact him at elliott.org/help or chris@elliott.org. We encourage you to continue working with the seller to see if you can resolve the problem. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. Has anyone else been having a tough time getting a refund lately? All refunds are subject to a 4% processing fee. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? But sometimes, even the best documentation isnt good enough. Bank reversal: Buyer contacts their bank to request a refund. Message 2 of 16. Privacy Policy. i am having the same problem but i dont know if i should just wait. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). No goods or refund after my case was closed :(. Privacy Policy. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. It is now the 16th and I havent heard anything. I immediately reported the transactions to PayPal. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. In case history it says, closed by PayPal . 1999-2023 PayPal, Inc. All rights reserved. Paypal have now closed the case and I . Is there anything you can do to help me? I was robbed of my money on usenet.nl. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". more than likely they were the ones who closed the account which could explain why no one at Chime . So, the transaction in question was certainly not consistent with my history. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. We would not just close a dispute without having a reason for closing the case. 1999-2023 PayPal, Inc. All rights reserved. Your case was resolved in hours and on Christmas Day. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. . At least, not in my experience. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. 1999-2023 PayPal, Inc. All rights reserved. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. However at this time such a call may be frutile, though you can keep trying. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. Hopefully, that would have generated a response from a real person. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . who am i supposed to believe! But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Is it OK if we also use cookies to show you personalized ads? It conducted an in-depth review of many factors and transaction details. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. If paypal closed the case then normally a refund has already been issued at the same time? Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Visit the Resolution Center to view the status of your case. did you receive your refund yet? I can't find anything online about what rule I could have possibly broken since all I did was place an order. By browsing this website, you consent to the use of cookies. by . This way, we make sure your chances of being fully refunded are high. However, it took 2 or 3 days to state this claim. Of course, you should not be liable for a transaction you never made. Enter your Username and Password and click on Log In ; Step 3. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. This cla Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. As of May 12th I have still not received a refund or any signs of a refund. I fear that the seller may have has refund remorse and withdrew the money out of her PP . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. "Transaction not covered.". I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. A: Im sorry about these charges. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. Leave the Archive. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Yes . The item was tracked as far as the city but then nothing else. . Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! 1999-2023 PayPal, Inc. All rights reserved. paid in the states. Click on your existing case in the Resolution Center. You've already filed a case for this transaction. 1999-2023 PayPal, Inc. All rights reserved. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. That seems a little suspicious. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! The return was being sent from the UK to Israel. Were sorry for any problems you may have experienced with the transaction(s).. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. I called PayPal, as I was confused by this, as no refund had been put in my account . After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. How can I appeal PayPals decision on my case? You could have appealed this to someone higher up at PayPal. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Can I-cancel-a-payment-that-I've-already-sent. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. PayPal snubbed me after a fraudster shut my account. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. You filed a local police report. 2) Significantly Not As Described (SNAD): The customer states the . its fraud stealing however you look at it i am so angry but i wont give up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I dont recognize the recipients. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. I attempted contact with the company via email and via phone with no success. It is not what they offer. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. Below ar It is so frustrating not having any communication. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. All you need is an email address. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Select "Issue a refund." Enter the refund amount. Q: I recently received seven fraudulent transactions on my PayPal account. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. The $6 cost to buy the card is non-refundable. It was by card, but I have no email from PayPal saying anything. paypal case closed but no refund. Cookie Notice dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. paypal case closed but no refund.
