'"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. Disabled seating is incredible on all levels of the arena. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. We act on your behalf, as seller, when listing or reselling tickets. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. You are solely responsible for making a purchase, based on the information provided on our Service. We appreciate your patience during this unprecedented time. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Thank you for taking the time to let the people know. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. If the event is cancelled, we'll issue you a refund automatically to the original payment card. I tried to buy insurance after the fact but . . We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Cookie Notice The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. This content may be old or outdated. What does insurance on concert tickets mean? On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. However, it is not clear if this would cover government advice. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. We need you to provide specific evidence of illness or injury for the ticket holder affected. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Official Tickets and Your Source for Live Entertainment | AXS.com Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Below you'll find an important update on COVID-19 and your events. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Please note: The account holder is liable for bank charges levied by the receiving bank. I don't know why LiveNation pushes them, but it . AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. This policy will apply regardless of how the error occurred. If I have XCover ticket insurance and miss an event, can I get a refund? Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Click here. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Are AXS Premium tickets sold for every event? The documented police or fire brigade report. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. a doctor's note for the illness causing your symptoms. Event date, time, talent, participants and rosters are subject to change without notice. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Please provide details in the box below and attach supporting documentation as appropriate. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects Please make sure to review the terms and conditions that you will find on these third-party sites. I purchased my tickets with my AMEX can I make a claim with them and get my money back? This tracks your activity using third party cookies. I bought these from AXS . There are no suggested results at this time. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. Click Close and Add Documents to go back and add them now. Unfortunately, we will not be able to issue a refund on your ticket insurance. I cannot access the Insurance company. The form needs to be signed and stamped by your GP and this may be chargeable to you. Occasionally making progress only to be timed out. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). I bought these from AXS and paid 214 (bit of a rip off site . Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Your ability and/or right to transfer or resell tickets may vary. We will need these documents as part of the application process and cannot process a refund without them. By using the Service, you agree to the Privacy Policy and Terms of Use. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. PROPER CONDUCT. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Submission of our own medical confirmation form is preferred, please download it here: medical form template. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. If the event is rescheduled, we'll advise what options are available to you. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. and our 1999-2023 PayPal, Inc. All rights reserved. You must supply the required Payment Method and/or other personal information in order to complete your purchase. All fees and charges relating to your transaction will be disclosed to you during the purchase process. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. or was there no option for you? Almost fell for the scam myself until I saw this. The refund will be issued to the Payment Method on file. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. Testimonials If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Online applications are received immediately and are our preferred method of submission. . Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! Please contact the venue directly for a refund. In these cases, customer service will attempt to contact you, using the information we have on file. Kia was extremely helpful, efficient and patient with all my questions. We will require vehicle recovery service confirmation and receipts. We will notify you by email if this box office collection is required. Exceeding these limits may result in cancellation of orders without notice. When did you become aware that you were unable to attend the Event? But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Then be careful what insurance you pay for. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. By Insurance Site July 2, 2022 July 2, 2022. Press J to jump to the feed. Ad . Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. Klicka hr fr att kontakta oss. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. can reveal. IP: 161.35.97.149 Front row or on the aisle? AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. These documents are require to process your application and you are unable to submit your application without these documents. I don't see why I should have to do the legwork on this one. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Besk vr hjlpsida fr mer hjlp och support. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. No refunds are offered for online (virtual) events unless the event is canceled. So I decided to treat myself and girlfriend to VIP tickets. No forms, no IDs, no complications. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. SEARCH/NO EXPECTATION OF PRIVACY. A scan or clear photograph sent by email is acceptable. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. OH MY FUCKING GOD! It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. It's all a fan needs, all in one app. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place.
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