We find it very unfair that for this reason you post a very visible, insulting and untrue review. It is clean and smart and well organised. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Paid for parking online and have now received parking ticket from private company. I told you my account number is 9054006! Have a question or issue with your current products and services? They are scammers, and incredibly dishonest. They often do so without adequately considering the effect these changes have on people within the organization. Companies can ask for reviews via automatic invitations. Work wherever you need to with flexible access to our global network of workspaces. Best regards,Michelle Spire. This does not affect customers who have a permanent space as these are reserved specifically for them. Contact: +65 [protected] As a matter of policy, BBB does not endorse any product, service or business. The vital skills students learn will be immediately applicable to their careers. Available for as little as a day, or as long as you need. Lease period: April and May 2018 STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! They charge an excessive retainer fee. Originally, total costs 20k THB, but end up with 50k THB. The company left an official comment to this complaint. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. We will then confirm your payment date and amount. As expected, I didn't get any reply yet from Regus. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. BBB Business Profiles are subject to change at any time. Flexible Workspace Designed Around Your Needs. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. If you were to take direct space or a sublease you would also see these fees in your rent annually. It made me crazy and I asked him to talk with Myesha or Dom. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. However, we will ask you to go through some security steps as part of our fraud-prevention policy. You will regret signing with Regus. We find it very unfair that for this reason you post a very visible, insulting and untrue review. If it has been longer than 30 days, please get in touch so we can investigate further. We appreciate your business. It is IMPOSSIBLE to get them to stop charging. We have a team of specialists available 24/7 to help you find the best solution for your business. I was using virtual office space. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. this is absolutely gross and scam. Contact the organizer to request a refund. You should receive your refund within 30 days after your end date. That exception is made on the understanding that an additional service retainer is payable. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. *T&Cs apply. I look forward to receiving more information from you. There is non existent customer service department. At the end of your contract, they will automatically renew you without a signature and without consent. ive been trying to get my money back ever since. I couldn't get my retainer and called them. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. Dont lie to customers. I would love the opportunity to help further but havent been able to identify your account. If you refuse to pay their bogus invoices they will send you to collections. I still did not hear anything back yet. Its an automated process. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. ComplaintsBoard.com is a leading complaint resolution website on the Internet. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. But the Regus does not have flexibilities, nor willing to retain long term tenants. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Find out how we combat fake reviews. I got an email from trustpilot. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. This company bills you for services you do not use. We also ensure all reviews are published without moderation. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We will then confirm your payment date and amount. Regus flagged this review for containing harmful or illegal content.Read more. Weve cut the cost of selected workspaces* for a limited time only. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Talk to an expert. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. And we have the solutions to help you work this way. Regus does not communicate with customers via telephone. I posted the review here and Sandra replied to me. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Turned up at 450 Bath Road, Heathrow. BBB is here to help. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Find event and ticket information. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Best regards,Michelle Spire. If you refuse to pay their bogus invoices they will send you to collections. Thanks again for your comments which help us improve. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This does not affect customers who have a permanent space as these are reserved specifically for them. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. same goes with debt collector from malaysia that emailed me abt 3 months ago. Regus helps businesses find and create the right workplace for their people. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I could talk with Myesha. And whatever the future brings, were able to handle that too. Lorem ipsum dolor sit amet, consectetur adipiscing elit. BBB reports on known marketplace practices. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Avoid at all costs. I have been renting an office space at Regus in Kings Hill for over 12m now. think about how low this company is. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I still didn't get my retainer back. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Kind regards, Lorraine BruleGlobal Customer Service at Regus. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Not only that, it's hard to get hold of their accounting department. We found a responsible person where we inform her about the problem. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. For a break between calls, browse the development's many shops and restaurants, or explore the . Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. 8. DO NOT give them your payment info, DO NOT sign with them. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. She replied to me by email that my case had been started. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Here are 8 tips for writing great reviews. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Regus always emphasized that it keeps its policy. DO NOT give them your payment info, DO NOT sign with them. Interested in a new product or service? I was a customer with a licensing agreement set to expire on December 31, 2022. October 23 evening Setting up an automated payment is straight forward and can be done through the online portal. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They charge an excessive retainer fee. Manage your Regus account in one place and make bookings on the move. Hi Hannah, Im sorry if you felt the need to escalate this. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. *Ts&Cs apply; participating locations only. I would love the opportunity to help further but havent been able to identify your account. Here are 8 tips for writing great reviews. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Thank you, Lorraine Brule Global Customer Service at Regus. Please email me at Lorraine.brule@regus.com with your company name and details. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Stay away!! www.myregus.com) and go to End Agreement, where a specific section for refund request is available. GO LITERALLY ANYWHERE ELSE. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. We have checked and cannot find any payment details set up in your account. It is clean and smart and well organised. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Its an automated process. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. I was using virtual office space. Any that you do not require can be opted out through your online account. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Hi Mike, Im sorry if you felt the need to escalate this. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. And of course, they just charged me $244 for November. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Share your photos and videos with others to prove the truth of your words. same goes with debt collector from malaysia that emailed me abt 3 months ago. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. but when u need support / CS to talk and solve ur problems its literally non existant. Anyone can write a Trustpilot review. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. When they try to collect the rent, their speed is very fast. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. ive been trying to get my money back ever since. International Association of Better Business Bureaus. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They would not remove the items that I didn't want. Using our center address on your website is illegitimate without an active agreement between us. It goes against our guidelines to offer incentives for reviews. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Suggested companies are based on peoples browsing tendencies. Jan 01 - Aug 31 At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Our advisors are ready to help you find the right place for you. Requesting your retainer refund is very easy: simply log into your online account (i.e. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. After being in my new office they are increasing rent by 8.7%. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. This review was chosen algorithmically as the most valued customer feedback. $5520 Service Retainer on file. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Where appropriate, well also take steps to prevent the situation from happening again. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee.
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