* Able to be used on a profile level? Take a break, grab a snack, and watch this video. I'd try again since Trailhead had issues yesterday. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Ensure you set up the routing for Advanced Cases properly. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. If you can not, I'd look around at permissions. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. It's easy to miss. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Thanks for your advice and help. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Activate your knowledge groups and sub-groups. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I'm working on the Service Cloud super badge and the error below is driving me nuts! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Hello, Thanks for your feedback. Alas, fingers crossed for the next challenges. Trailhead Superbadge: Data Integration Specialist - Forcetalks These are instructions on the types of rules you need to make. Something that helped was saving the report frequently. Appreciate any help. I have the same problem and my Entitlement Process is already active :(. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Telecom Billing System2. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Click the cog in the upper right hand corner. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang Thanks @ Tarik, the directions states to create two roles, which I did. Ensure Entitlements are visible on Cases in Lightning.' Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. What other fields do you need to add? Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. We recommend using a new Developer Edition (DE) to check this challenge. hours of inactivity vs hours of being created. Selling with Sales Cloud Specialist Superbadge - YouTube This, like all superbadges, requires a careful read through the instructions prior to any clicking. "my report is looking all correct. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Thanks in advance. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Configure a named credential and remote site according to the specifications outlined in the business requirements. 1 is checked that should not be checked. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. took me 2 hours to undersand that, and without your comment I could have been there forever!! It is reason i m getting this error. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Hi there,I am struglling with sataus update within a macro. not sure how to troubleshoot this tho..@_@, hmmm! Thanks for your time! Still stuck? Service Cloud Specialist Superbadge - 1,2,3 - Blogger I dont see any check box under layout properties of Knowledge. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Ensure the Customer Contact can be tracked on Cases. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Below are tips and gotchas for each report / dashboard. Sounds like an easy oops! This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Create the Cloudy Technical Team support process! Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Leave a comment for the Trailhead Baby! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Something that helped was saving the report frequently. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Hi,Oh I got it! If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Make sure that the correct date range is selected. Empty the recycling bin. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Nice and informative blog! I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. The demand for UI/UX design implementation is continuing to grow. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Use another way to specify capacity for the routing configurations. Ensure you create 'Billing Topics' for Knowledge." Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I was creating 'wrong queue' queue . I am getting this below error. Back to the superbadge. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Ive always thought this was pretty cool. That is frustrating! Right now he' taking a nap.so I'm off to edit some reports! read more, Youre going to think Im totally pathetic for writing about this!!! Well occasionally send you account related emails. Still not sure what Im talking about? I also ran into this after copy pasting the API Name out of the error message. Is knowledge set up correctly on the page layout? MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Sometimes it seems that the most frustrating problems have the simplest solutions. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, What item is on your lightning Case page layout to show Entitlements? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. MVNO Providers3. Usually this is due to some pre-existing configuration or code in the challenge Org. Challenge 1: Automate record creation. Help with Superbadge Service Cloud Specialist step 4 It was an interesting project, and I wanted to share some lessons learned from . Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I'll take a look as soon as Trailhead is back up! Would you like to share a few more details on how you currently have things set up? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. here is the complete guide for designers that will increase your knowledge. Case organizers think about the language. Did i use the wrong template? I hope that you feel inspired. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. You, my amazing reader, get more than tips for a Salesforce Superbadge. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Coild you please help me out? Rated Accounts by State The record count for state and account rating are automatically added. "Can you please help me, what am I missing? (I made a custom button as well for this one.). Thank you! Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Save & Activate.That helped me clear that error. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. +12,700 Points +300 points. Ask Question Asked 2 years, 8 months ago. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. You should be prepared for a heavily scenario . I kept that particular module open one on screen while I walked through this step. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Or "on demand email to case". Keep working, great job i believe you should like my post home care specialists. I'd bet that the solution is to "clone" not rename. Can you help how to revert it back and to see Closed status field. Was this badge FUN or what?! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Thanks a lot because I asked SF support and got this answer which did not help me much. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I'd just give it 24 hours then recheck the challenge. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Did you perform any particular action to get the email available on the console ? Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Please post some details of what you have.
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