Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus No further contact on future rescheduled date since October 2020. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . The Weeknd Concert Tickets. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. Estereo Picnic Tickets. Knotfest Japan Tickets. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. says firm changed policy to deny refunds if tickets can be used in 2021. BTW the tickets were available also the same day of the concert. 2.15 viagogo Guarantee. Viagogo will never pay you after you sold your tickets and you can never get back your money. 5.2 Violations, Termination and Suspension. 1.2 Ticketing Exchange. Mtley Cre Concert Tickets. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Send us your story with as much detail as possible to fill out our investigation. What We Do. Arctic Monkeys Tickets. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. The tickets were bought by me as a present for my mother and parents-in-law. Harry Styles Concert Tickets. The law catches up with viagogo - event promoters and music fans are Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. This article is published to give you an update regarding the class action filed against Viagogo. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. I was promised a refund because the tickets I bought were corrupt. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. If the event has been cancelled, send them evidence of this. expected to be mailed out. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Viagogo promises "a full refund" if any problem arises, while Get Me In! We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Nelnet Servicing Data Leak Your Personal Information At Risk! TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. 2.7 Payment Authorisation. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. If an event is moved and you cannot make the rearranged date, you should be entitled to . According to the consumer group Which?, Viagogo's terms and conditions say . This charge is in addition to the amount originally paid for the tickets. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Apparently not. All sales and bids are final. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Which? Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. 1.1 Introduction. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. I had put the required amount of 180.00 per a ticket. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Viagogo Refund Policy MoneySavingExpert Forum We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. When We receive an offer by bank transfer, We will check to see if the bank account is valid. I have lots of interesting documentation. 2.3 Username and Password. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. How do I change the email address on my account? viagogo - Buy & Sell Concert, Sport & Theatre Tickets The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Yes, add me. 3.2 Other Information. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Take a photo of a faulty item and add a brief description. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. This advice applies to England. The difference between 'cancelled' and 'postponed' events is . Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. Received Refund in full for cancelled concert. 2.1 Requirements. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets Otherwise, avoid!!! ! Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Concert cancellations blamed on COVID variant leave ticket buyers Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Carnaval Barranquilla Tickets. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You consent to the exclusive personal jurisdiction and venue of Swiss courts. I have been researching this company and very bad negative reviews, and practices. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. "Comparably priced" replacement tickets are determined by viagogo in its discretion. I'm Travelling - where and when will I receive my tickets? PDF FanFair Alliance - Ever get the feeling you've been cheated? Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News Taylor Swift Tickets. This field is for validation purposes and should be left unchanged. has found. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. your claim status, claim form or questions about when payments are It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. This will be posted quickly, exposing the company and letting others see what happened to you! However, despite the official announcement . Backstreet Boys Tour 2023. 5.1 Investigations. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You will be entitled to a full refund or a 120% voucher. All Rights Reserved. . Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. The Weeknd Tour 2023. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 5.Select 'Item dispute', click Continue and follow the on . Many event managers have already committed to providing refunds for cancelled events. 5.4 Making Adjustments. settlement administrator or your attorney for any updates regarding Please add me to this list as I am almost 100% sure I got scammed. 2.12 Seller Payment. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. I have been fighting with viagogo since October of 2021 with an canceled event. Since June, we've found listings for events at all of these venues on Viagogo. This has reportedly been a long-standing policy of Viagogo. To open a dispute: 1.Log in to your PayPal account. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? How do I unsubscribe from your newsletter? Our guarantee does not affect Your statutory consumer rights under UK law. When listing seated tickets, all tickets in the same listing must be consecutive seats. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Viagogo - PayPal Community 1.3 Modification. . Report Fraud One Direction Tour 2023. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Even if you are, it's likely to be a more complicated process. To sell tickets, a Seller lists the tickets in the Site database. viagogo - Buy & Sell Concert, Sport & Theater Tickets 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Viagogo will never pay you after you sold your tickets and you can never get back your money. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. 4 replies 17.4K views. We will also add Tax on our fees as applicable. 1. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . They do not say they are going to charge such fees per a ticket . viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. "If it's been canceled, chances are you're . 3.1 Accurate Descriptions. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. How to Request a Stubhub Refund [98% Success] - DoNotPay Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. FanFair publishes a guide for getting a refund from Viagogo 3. Ticket-holders to postponed events will be able . "If . Which? 6 things you can do to get a refund for canceled, postponed or Event dates, times, venues and subject matter, which are listed on the ticket, may change. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 4.3 Sellers Shall Not Include Promotional Material with Tickets. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. viagogo (@viagogo) / Twitter 4. 5.3 Disclosure of Information. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. You must contact the But Which? Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . 4.Select the button beside the transaction you want to dispute, then click Continue. 6.7 Third Party Information. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. ', Beware of this fake Disney+ phishing email. All Rights Reserved. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Why can't I see my order or sale in my account? When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Please add me to the list. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. If you fancy a viagogo event roulette then use this company. 6.3 Allocation of Risk. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . They also had another 150.00 dollars worth of fees per each ticket. How do I get a refund from a ticket seller? - Which? Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Tickets may be substituted with comparable or better seat locations without the Buyers approval. . 6.9 Change or Suspension of Site. We often link to other websites, but we can't be responsible for their content. 1. viagogo - Buy & Sell Concert, Sport & Theater Tickets As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. 6.6 No Agency. 2.5 Tax on Seller Proceeds. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Justin Bieber cancels remaining tour dates I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? We think businesses - especially those with substantial resources - should still provide refunds for events . Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. 6.9 Change or Suspension of Site. Section 75 - Tickets bought from Viagogo and concert cancelled Travis Scott performs on stage during Wireless festival in London last year. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? By Rhona Shennan 23rd Jul 2020, 3:38pm Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . We cannot control the policy of third-party resellers.'. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). You may find other users information to be offensive, harmful, inaccurate, or deceptive. 6.4 Release. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo.
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